| services |
|
|
|
|
|
Class
The Language of Leadership™
Key Points | Content Outline | Delivery Options | Costs
Target Audience
New and seasoned leaders in management, supervisory, and team leadership positions
Learning Outcomes
- Identify characteristics of basic communication elements: sender, receiver, and data
- Understand that communication is a problem-solving process
- Learn a systematic approach for analyzing the audience
- Define the supervisory role and identify possible perceptual gaps with audience
- Recognize how one's authority impacts the specific purpose of the message
- Learn how to clarify one's purpose and relate it to receiver's benefit or need
- Be sensitive to communication with diverse audiences
- Choose appropriate level of formality for business setting
- Recognize dialect differences in pronoun usage and choose business usage
- Recognize and define evaluative terms
- Frame appropriate questions and paraphrase answers to ensure understanding
- Learn how to choose the best medium for each message
- Understand the relationship between tone and intonation
- Distinguish between the language of power and the language of influence
- Identify and eliminate language that triggers defensiveness
- Learn a formula for addressing unacceptable behavior
Introduction
- Communication as a problem-solving process
- Identify elements & characteristics: sender, receiver, data
- Identify the goal of communication and the tasks involved in reaching it
- The noise: Reality frames and perceptual gaps
- Agenda & logistics; attendee introductions
Positioning the Message
- Choosing the medium for the message
- Applying the Law of Interaction Syncrony: On-screen quiz questions
- Analysis of audience and self (Brainstorm questions specific to group within IKAP categories)
- Supervision: Role definitions and expectations
- Brainstorm; identify potential gaps (use "librarian" dialog)
- Analysis Task Form: Analyze critical audiences--small groups; process in large group
- Recognize how one's authority impacts the specific purpose of the message
- Techniques for identifying anyone's source and direction of motivation
- The importance of a core statement: Clarify purpose and relate it to receiver's benefit or need
- Analyze and map relevant case study (small groups; process in large group).
The Language of Clarity and Precision
- Three ways impact the receiver's attention
- Conditional markers and shaping the foreground
- Eraser words and defocusing the foreground
- Uses of passive voice
- Application: Numerous sentence exercises
- Levels of formality
- Business vocabulary (vocabulary lists)
- Language and class
- Pronouns: markers of class--tips for choosing correct forms
- Application: Word lists and usage tips; Individual work with practice sentences
- Special problems with evaluative terms: Identify and clarify criteria of evaluation
- Frame questions and paraphrase answers to ensure mutual understanding
- Small groups: Case studies such as customer call, performance issue, interview.
The Language of Influence and Mutual Understanding
- Tone and intonation
- Diverse audiences
- Brainstorm issues; appropriate & inappropriate responses
- Power versus influence
- Application: "Before" and "after" examples
- Identify and eliminate phrases that trigger defensiveness
- How and why to avoid "shoulds"
- How and why to drop blaming language
- Address unacceptable behavior: Framing "I" messages
- Application throughout: Individual and group work with practice sentences
Closing Activity: Draft appropriate case study in dyads; process in whole group
- Training time is one day.
- Our experienced instructors deliver this program at your facility at prices that are competitive with most local vendors.
- IDL presentation is available using OneTouch or video teleconferencing.
Class: Onsite classroom or IDL presentation
- Specific cost depends on target population’s size and specific needs. Our policy is to match the price of comparable local vendors.
- Call 1-888-praccom (772-2266) or 651-291-2997 for a price quote based on
your specific needs.
|
|
